How we aim to resolve a complaint

At Richardson & Starling, we want to deliver good service to our clients. However, there could be an occasion when you are not happy with our service. If this happens, our Customer Service Advisors are here to help you, Monday-Thursday 8am to 5pm and Friday 8am to 4pm.

Once we receive your complaint, you will receive an immediate automated acknowledgement letting you know we are on the case for you. Once our team has completed an investigation, we will contact you, offering an update and proposed resolution.

We will aim to reply to a complaint within five working days from receipt or give you an update if further investigation is required.


Fill the form and a member of our team will be touch.

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