Frequently Asked Questions

Your Questions answered

We cover most areas in Scotland and Northwest England.

We charge for our surveyors to attend your property, the fee depends upon the location, size of your property and the type of survey you require

The length of a survey really depends upon the property size and the type of survey you require

Our survey availability depends upon the location and time of year, as some seasons can be busier. Contact your local office or submit a survey form through our book a survey to confirm an appointment

We aim to undertake a comprehensive inspection of the specific area of the property that you have requested. Our surveyor will endeavour to inspect the affected area and may note restrictions that prevent full access. Upon completion of the survey our surveyor will provide you with a verbal, emailed or written report, specification of treatment and a no obligation quotation

This can depend upon the extent of the survey and the value of the work specified. You can discuss this with your surveyor at the time of survey or when you accept your quotation

We are not Structural Engineers; however we can attend to structural movement in masonry, problems associated with defective wall ties, repairs to concrete and decayed structural and non-structural timbers

In addition to our long term guarantees for repair and treatment that we undertake in your property, we offer independent insurance backed guarantee through QANW

The length of the survey or works we undertake fully depend upon the type of survey or works in your property.

Our surveyor will bring the tools he requires to undertake the survey, although we may need additional access equipment if the area is difficult to access. Our work normally involves disturbing the fabric of your property, which may mean that we require to arrange an asbestos survey of the areas where we are working. The work usually creates dust, so it is important to clear any dust sensitive items including furniture, floorcoverings and equipment from the areas where we will be working

Yes, copy documents can be obtained from storage. An admin fee will apply. Please contact your local office for more information.

We can install condensation control units such as Humidistat Extract Fans and Positive Input Ventilation systems. Find out more here.